How to Reach FxPro Support (24/7) — or Ask the Team Here | Kenya 2026
FxPro’s support — including live chat — runs 24/7 in the FxPro app and the FxPro Direct account area, according to FxPro. This independent partner page shows where to find it — or leave any question below and the team will reply to your contact.
Open FxPro Account →Ask a question ↓Most questions that reach a support channel before a first deposit are money questions: what the account can be funded in, which route will pay out later, and what has to be verified before either works. According to FxPro, official support — including 24/7 live chat — runs inside the FxPro app and the FxPro Direct account area, so anything about a live account belongs there. Anything about getting started, comparing what a trade costs or choosing a funding route can go to the independent partner team through the form on this page, with a reply to whichever contact you leave.
According to FxPro, official support — including 24/7 live chat — runs inside the FxPro app and the FxPro Direct account area. Questions before opening an account — accounts, deposits, withdrawals, verification or the platforms — can be left with the independent partner team below, with a reply to email, WhatsApp, Telegram or phone.
Ask the team
FxPro support channels at a glance
Live chat
24/7 in the FxPro app
According to FxPro, live chat runs around the clock in the FxPro app, in multiple languages — best for account, deposit and withdrawal questions on a live account.
FxPro Direct
Account & funding topics
The FxPro Direct account area handles verification (KYC), funding and account settings — the current support channels are always listed inside it.
This page
Any contact you like
Leave a question for the partner team below with email, WhatsApp, Telegram or phone — a good fit for getting-started questions before an account exists.
Which channel for what
| Situation | Fastest route |
|---|---|
| Money or account issue on a live account | Live chat in the FxPro app — 24/7, according to FxPro |
| Getting started, comparing accounts, funding questions | The form on this page — reply to any contact |
| Platform setup, spreads and trading conditions | The guides on this site — spreads, Raw+ and conditions pages |
Frequently asked questions
Does FxPro have live chat?
Is this page the official FxPro live chat?
How can Kenyan traders contact FxPro?
Is there an FxPro support email?
The money questions worth settling before you fund
The order of operations on this site is deliberate: verification first, deposit second. The questions that stall a payout are almost always questions that could have been asked before the money moved. Whether your documents will be accepted, which base currency the account will sit in, and which method you can both fund and be paid on are all answerable while the balance is still zero.
The same-method rule is the one that catches people out. A withdrawal returns by the route the deposit arrived on, so a funding decision made in a hurry becomes a payout decision you cannot revisit. If you are not certain that the card or wallet in your name can also receive funds in Kenya, that is the question to ask first rather than last.
The cost questions are worth asking early too, but they already have written answers here. What a trade takes is on spreads, what a night takes is on swap rates, and what the commission model changes is on Raw+. Read those first and the conversation gets much shorter.
When money looks stuck: what to check before you ask
A balance that has not appeared is usually one of three things, and two of them you can confirm yourself. A deposit lands in the FxPro Wallet first and only reaches the trading account when you move it, so a card payment credited in minutes can still leave the terminal showing nothing. That is the most common cause and the fastest to fix.
The second is timing. Card and e-wallet deposits are usually credited within about 10 minutes, but a bank wire settles the same business day domestically and takes 3 to 5 business days internationally, so nothing is wrong with a wire that has not arrived on day two. The third is verification, which has to be complete before a withdrawal is processed at all.
If none of those explains it, the account area is where a live-account issue gets resolved: it holds the payment history, the verification status and the current support channels. Bring the method, the amount, the date and the time in EAT with you — that is what turns a question into an answer on the first reply.
What to have ready before you ask a money question
- Say which stage you are at: not yet registered, registered but unverified, funded, or requesting a payout.
- Name the method and the amount, and give the date and the time in EAT that you sent or requested it.
- Say whether the funds are showing in the FxPro Wallet, in the trading account, or nowhere yet.
- State the base currency you chose, since it decides how your balance, commission and swap are expressed.
- For a payout, confirm that you are using the same method you deposited with and that verification is complete.
- Never send passwords, one-time codes or full card numbers to anyone on any channel, including the form on this page.
The team on this page is an independent partner team: it can explain the route, but it cannot open an account, verify documents or move money.
Where each money question belongs
| Situation | Check yourself first | Best channel | What to bring |
|---|---|---|---|
| Deposit not in the terminal | Whether it is still sitting in the FxPro Wallet | Move it across yourself in the account area | Method, amount, time in EAT |
| Wire sent, nothing arrived | Whether it is still inside the 3 to 5 business-day window | Your bank, then the account area | Bank reference and date sent |
| Payout not processed | Whether verification is complete | Live chat in the FxPro app, 24/7 | Request date, method, amount |
| Choosing how to fund | Whether you can also receive money on that route | The form on this page | Country and preferred method |
| Which pricing model costs less | The measured cost pages on this site | The form on this page | Your usual position size |
| Base currency for the account | Whether you want balances in shillings or in dollars | Decide before the first deposit | Nothing; it is your choice to make |
Anything on a live account is handled by FxPro's own channels; the partner team answers getting-started questions only.